Terms and Conditions

In this document, Site, Website, App, and Call Center(s) collectively refer to Global Care Solutions digital and assisted channels. References to doctors, facilities, and treatment locations are collectively referred to as Centers.

By accessing or using the Site, you agree to this Terms of Use and all linked legal documents. If you do not agree, do not use Global Care Solutions services. We may update these terms at any time, and continued use means acceptance of the latest version.

Medical tests, procedures, or consultations must be booked at least five working days in advance through Global Care Solutions. We act as a facilitator and are not responsible for outcomes before, during, or after services at selected centers.

Global Care Solutions provides access and assistance for healthcare services including consultations, diagnostics, treatments, and related support. We do not provide treatment directly and may connect users with healthcare providers, appointment support, and negotiated benefits. Users are responsible for internet/device access and consent to service communications via phone, email, SMS, and related channels.

Users are granted a limited, non-transferable, non-exclusive license for personal, non-commercial use. Unauthorized copying, scraping, framing, mirroring, deep-linking, malware upload, and security bypass are prohibited and may trigger termination and legal action.

Services are available only to individuals legally capable of entering a binding contract under applicable Indian law. One active account and one active plan subscription are allowed per user unless otherwise stated.

Users must provide true, complete details and protect account credentials. Users are responsible for all account activity and must report unauthorized access immediately. Global Care Solutions may suspend accounts, cancel bookings, or refuse service where policy violations occur.

Booking codes are valid for seven days and single use. Services require advance booking. Global Care Solutions does not directly provide medical services and does not guarantee provider licenses, certifications, regulatory compliance, or outcomes.

Monthly Health Plans are non-cancellable and non-refundable after activation. Users can stop future renewals by notifying the company by email. Any exceptions, if applicable, follow separately published terms.

Users may submit reviews, comments, ratings, and related content. By submitting, users grant Global Care Solutions a worldwide, perpetual, irrevocable, royalty-free right to use and publish such content. Users remain responsible for ensuring submissions do not violate law or third-party rights.

Services and information are provided on an as-is basis without warranties, express or implied. Global Care Solutions does not guarantee treatment quality, cost, provider availability, timelines, or outcomes. To the extent permitted by law, maximum liability is limited to membership fees paid by the user.

We do not guarantee uninterrupted website access or specific ad impressions/clicks. Advertisement acceptance remains at the sole discretion of Global Care Solutions.

Nothing on the website grants ownership or license rights in Global Care Solutions or third-party intellectual property.

Global Care Solutions operates from New Delhi, India. Users outside India must comply with local laws in their jurisdiction. Disputes are subject to exclusive jurisdiction of courts in New Delhi, India.

Global Care Solutions is not liable for direct or indirect damages including loss of data, profit, or goodwill. If liability is established, it is limited to INR 100, even after service termination.

Users agree to indemnify and hold Global Care Solutions harmless from claims, losses, and legal costs arising from ToU violations, legal breaches, or third-party rights infringement.

By using services, users consent to electronic communication including email, phone, SMS, and website notices, and acknowledge their legal validity.

Users may post messages/content, but illegal, abusive, promotional spam, false, confidential, or unauthorized copyrighted material is prohibited. Global Care Solutions may remove user content at its discretion.

The Site may include third-party links. Global Care Solutions does not control or endorse third-party websites and is not responsible for their services or content.

Password-protected areas are restricted to authorized users. Unauthorized access attempts may result in legal action.

Policies may be updated at any time. Major updates may be posted for at least 30 days. Continued use after updates constitutes acceptance. Account termination requests can be sent to support@globalcaresolution.in.

All marks, logos, and content on the Site are protected intellectual property of Global Care Solutions or respective owners. Unauthorized use, reproduction, distribution, licensing, or derivative use is prohibited without prior written consent.

Obligations intended to survive termination, including indemnity, IP, disclaimers, and limitation of liability provisions, continue after this agreement ends.

If any provision is unenforceable, remaining provisions stay valid. This ToU is governed by Indian law and supersedes prior understandings. Health Plan benefits assist with bookings/discounts and are not insurance. Users must independently verify center availability and service details.

Discounts may be applied on customer bills as per provider agreements and selected plans. Customers pay any remaining balance after discount.

Guaranteed savings apply when eligible services are booked at least five days in advance at empaneled centers. Alternate center assignment may occur based on operational and partner constraints.

User data is securely stored to support ongoing services. Data deletion requests may be submitted in writing to info@globalcaresolution.in.

Global Care Solutions is not liable for duplicate or erroneous payments caused by technical errors, banking delays, gateway issues, or user mistakes. Reconciliation/refund requests must be submitted with proof within seven days and are reviewed at company discretion.

We are not liable for delay or non-performance due to events beyond reasonable control, including disasters, pandemics, legal restrictions, cyber incidents, telecom/power failures, labor disputes, or banking/payment disruptions. Obligations are suspended to the affected extent during such events.

Global Care Solutions may modify or withdraw prices, discounts, offers, plan features, and benefits at any time without prior notice due to legal, operational, market, or business factors.

Savings are subject to each plan's terms, eligibility, provider participation, geography, and prevailing rates. Uniform savings across all centers/services are not guaranteed.

Users must independently evaluate healthcare providers before availing services. Provider selection and reliance are solely at user discretion. Global Care Solutions does not guarantee provider quality or outcomes.

Subscription plans may be monthly, quarterly, or annual, and may be revised or discontinued. Fees are payable in advance via supported payment methods and may auto-renew unless canceled before the next cycle.

Cancellation requests are accepted only before activation. After activation, plans are strictly non-cancellable and non-refundable, including non-use or partial use scenarios.

Pricing and taxes (including GST) are shown at checkout. Failed payments may trigger temporary suspension, retries, and potential termination until dues are cleared.